Returned Goods Management

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An efficient and customer oriented returned goods management is challenging and at the same time an essential factor of success for companies. The main goal is the cost efficient handling of incoming returned goods and their preferably direct and smooth integration in the existing picking process. In many distribution centers there are still large optimization potentials – even when the returned goods management is supposed to be organized and goods are directly integrated. With ORion-PI^® the optimization potentials can be revealed and realized with the approach of the returned goods forecast.

With an algorithmic elaborated optimization method ORion-PI^® defines exactly these returned goods, which are most likely to be ordered at the following day again. Forecasted returned goods will be kept in an optimal amount for the next day, temporarily stored in a special established picking area where they got directly removed from the next day. In this way significant savings can be achieved like for redundant storage processes for all returned goods which are directly picked again.

High removal quotes: Based on experience much more returned goods can be matched to new orders!